Every watch we sell is 100% original and comes with a 2-year store warranty from the date of delivery. If your watch develops a manufacturing fault in that time, we will repair it, or replace it if it can’t be repaired, free of charge. This page explains what the warranty covers and how to make a claim.

What the warranty covers

The warranty covers faults caused by manufacturing defects under normal use, including:

  • The movement stopping, running unevenly, or losing or gaining time beyond the normal range for its type
  • Faults in the hands, crown, pushers, date or chronograph functions
  • Digital display, backlight, alarm or button faults
  • Solar or Eco-Drive charging faults
  • Defects in the case or bracelet clasp that are present from manufacture

What the warranty does not cover

  • Normal wear and tear, such as scratches, dents, and fading or wear on straps and bracelets
  • Broken or cracked glass, and damage from drops, knocks or accidents
  • Water damage caused by using the watch beyond its water-resistance rating, or with the crown or pushers not fully closed (see the table below)
  • Damage from misuse, extreme heat, chemicals, perfume or strong magnetic fields
  • Batteries that run down during normal use [after the first 12 months]
  • Leather, resin and fabric straps
  • Watches that have been opened, repaired or altered by anyone other than us or an authorized service centre
  • Loss or theft

If a problem isn’t covered, we can still help. We will give you a repair quote before doing any work, and nothing is charged without your approval.

Water resistance explained

The rating on your watch tells you what it can safely handle. It is a pressure test result, not a diving depth.

Marking on the watch Safe for Not safe for
Water Resist / 30 m Hand washing, rain, splashes Showering, swimming
50 m / 5 bar Showering, light swimming Diving, water sports
100 m / 10 bar Swimming, snorkelling Scuba diving
200 m / 20 bar Swimming, snorkelling, recreational diving Saturation diving

Never press the buttons or pull out the crown while the watch is wet or underwater. Avoid hot showers, saunas and hot tubs, as heat can weaken the seals.

How to make a warranty claim

  1. Contact us on WhatsApp at 03255781062 or by email at Support@aethel.com.pk Include your order number, a short description of the problem, and a photo or short video showing it.
  2. We reply within [1–2] working days. Many problems, such as setting the time or a solar watch that needs charging, can be solved right away without sending the watch in.
  3. If the watch needs repair, we share the address to send it to. Pack it securely and include the warranty card and your order number.
  4. We inspect the watch and confirm whether the fault is covered.
  5. Covered repairs usually take [2–4 weeks]. If a watch can’t be repaired, we replace it with the same model, or a model of equal value if it’s no longer available.
  6. We send the repaired or replacement watch back to you free of charge.

Shipping costs for claims

You pay the cost of sending the watch to us, and we pay the cost of sending it back. [If the fault is covered by the warranty, we refund your shipping cost too.] We recommend a trackable courier, as we cannot be responsible for parcels lost on the way to us.

What you need to claim

  • Your order number or invoice
  • The warranty card that came with your watch

Please keep your warranty card safe. If you’ve lost it, contact us anyway. We may be able to find your order in our records.

Faults in the first 7 days

If your watch has a fault within 7 days of delivery, you can choose a replacement or a full refund instead of a repair. See our Shipping & Returns page for details.

Solar and Eco-Drive watches

Solar and Eco-Drive watches charge from any light and never need a battery change. If one stops or its second hand starts jumping every 2 seconds, it usually just needs charging, not repair. Leave it in bright daylight near a window for [a full day], then check again before contacting us.

Need help?

  • WhatsApp: 03255781062
  • Email: Support@aethel.com.pk
  • Hours: [Monday to Saturday, 10:00 AM – 10:00 PM]