Every watch we sell is 100% original, comes in its sealed brand packaging with a warranty card, and can be paid for in cash on delivery. This page explains how delivery works, and what to do if you need to return or exchange a watch.

Shipping

Where we deliver

We deliver to all cities and towns across Pakistan.

Processing time

Orders placed before [3:00 PM] on a working day are dispatched the same day. Orders placed after that, or on Sundays and public holidays, are dispatched the next working day.

Delivery time

  • Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan): [2–3] working days
  • Other cities and towns: [3–5] working days

Delivery times are estimates. Weather, strikes, public holidays or courier delays can occasionally add a day or two.

Shipping charges

  • Free shipping on orders over Rs 50k.
  • A flat delivery charge will be added on smaller orders

The exact shipping charge is shown at checkout before you place your order.

Cash on delivery

You can pay in cash when your order arrives. You may open the parcel and check your watch in front of the courier before paying. Please keep the exact amount ready, as couriers may not carry change.

Tracking your order

Once your order is dispatched, we send your tracking number by SMS or WhatsApp. You can also check your order status on our Track order page.

If a delivery is missed or refused

The courier will try to deliver [2] times and call you before each attempt. If the parcel cannot be delivered, it is returned to us and we will contact you to arrange delivery again. Please make sure your address and phone number are correct when ordering.

Refusing a cash-on-delivery parcel without a valid reason costs us two-way shipping. For repeated refusals, we may ask for advance payment on future orders.

Returns and exchanges

7-day return policy

If you change your mind, you can return or exchange your watch within 7 days of delivery, as long as it meets all of these conditions:

  • Unworn and in the same condition you received it
  • All protective films and tags still attached
  • In its original box, with the warranty card, manual and any accessories
  • The bracelet has not been resized or had links removed

Items we cannot accept for return

  • Watches that show signs of wear, scratches or damage caused after delivery
  • Watches with missing or removed tags, films, box or warranty card
  • Watches that have been engraved, resized or altered at your request
  • Items bought on clearance or marked as final sale

How to return a watch

  1. Contact us within 7 days of delivery on WhatsApp or by email at [Support@aethel.com.pk], with your order number and the reason for the return.
  2. We will confirm your return and share the address to send it to.
  3. Pack the watch securely in its original box, inside a shipping bag or outer box, and send it to us.
  4. Once it arrives, we inspect it within [2] working days and let you know the result.

For change-of-mind returns, the customer pays the return shipping cost. We recommend a trackable courier, as we cannot be responsible for returns lost in transit.

Refunds

Once your return is approved, we refund the price of the watch within [5–7] working days by bank transfer, Easypaisa or JazzCash, whichever you prefer. The original delivery charge is not refundable, unless the return is due to our mistake.

Exchanges

You can exchange your watch for a different model of equal or higher value, subject to stock. If the new watch costs more, you pay the difference. We send the replacement once we have received and checked your return.

Damaged, wrong or missing items

If your watch arrives damaged, or you receive the wrong watch or a missing item, contact us within 48 hours of delivery with your order number and photos of the parcel and watch. We will arrange a free replacement or a full refund, including all shipping costs.

We recommend recording a short video while opening your parcel. It helps us resolve any issue quickly.

Order cancellations

You can cancel your order free of charge any time before it is dispatched. Just message us with your order number. Once an order has been dispatched, it can no longer be cancelled, but you can return it under the 7-day return policy above.

Warranty

Every watch comes with a 2-year warranty against manufacturing defects. Problems caused by a defect after the 7-day return period are handled under the warranty. See our Warranty page for details.

Need help?

We are happy to help with any question about your order.

  • WhatsApp: 03255781062
  • Email: Support@aethel.com.pk
  • Hours: [Monday to Saturday, 10:00 AM – 10:00 PM]
  • Address:Shop# 12, Lane 12, lala rukh colony, Chakri Road, Rawalpindi